The Market-Driven Supply Chain by Cecere Lora

Author:Cecere, Lora...
Language: eng
Format: epub
Published: 2014-04-24T10:57:34.848000+00:00

1. Developing a customer-facing organization

2. Establishing collaboration

3. Driving collegiality

4. Designing horizontal management processes

5. Appointing leaders with passion

Developing a Customer-Facing Organization

In the vision portion of the change process, you established a transformational strategy designed to gain competitive advantage. In the customer-facing organization—one that focuses on the customer—you are looking for a structure that supports the transformation. This is a radical change from the internally focused functional organizations that dominate today's corporations. (See Figure 4-1.)

You are looking for a significantly different set of characteristics in the customer-facing organization and a transition to full organizational engagement with the customer. The benefits can and should be measured in periodic analysis, which should be discussed in the monthly market-savvy S&OP meetings.

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